Turndown Attendant, 35 Years of Service

Working with people from many backgrounds has taught me a lot about kindness and connection. I always try to live by the words, “Love thy neighbor as thyself,” whether it’s with my team, our guests, or anyone I meet. One special memory was during the early days of COVID. I looked after a lovely family from Indonesia who stayed with us for a long time. We formed a quiet connection. Years later, they returned and asked if I was still here. I was so touched. It reminded me that even the smallest gestures can stay in someone’s heart.

Turndown Attendant, 35 Years of Service

When I started at Grand Hyatt Hong Kong, I was shy and unsure if I could meet guests’ expectations. Over time, I’ve gained confidence, thanks to a supportive team and leaders who always check in to make sure we’re okay and help when needed. I take pride in my turndown work. Sometimes guests say thank you or leave kind notes, and it means a lot. Not everyone notices, but I’ve learned that doing the job well is what matters most. What’s kept me going all these years is the respect and kindness across the team. It’s a place where people truly support one another, and that makes a big difference.

Seamstress, 34 Years of Service

A moment I’ll never forget was being asked to help fix the dresses of Olivia Newton-John. I was so honoured to be asked to assist, and proud to be part of the team. What’s kept me motivated all these years is simple: I love my job and the people around me. One of my proudest memories is celebrating my wedding at the Guest House and staying in one of the hotel’s best rooms, thanks to the kind support of our amazing sales team. This team has become such a big part of my life.

Materials Clerk, 32 Years of Service

Over the past decades, I have personally selected the hotel’s fresh produce from the markets, ensuring the highest quality for the hotel. One morning, after returning from the market, I received an urgent call from the team that a VIP that was checking in requested for organic fruit. I jumped back in the van and returned just in time with bags of organic produce. Two weeks later, a ‘reward’ arrived in the mail… a red-light ticket. Painful, but worth it. I’ve always felt privileged to work with such a supportive team and that’s what makes it so special.

Chief Doorman, 32 Years of Service

Being personally thanked for an unforgettable stay is something I’m always proud of. It’s incredibly fulfilling to see guests return time and again, knowing they’ve chosen to come back for another memorable experience. Knowing I’ve played a small part in creating happiness and lasting memories keeps me inspired every day. Over the years, I’ve had the privilege of welcoming people from all over the world and watching their journeys unfold, sometimes even across generations. I’ve also built so many great friendships, both with guests and my colleagues, and for that, I’m very grateful.